CASE STUDY
Richmond Redevelopment and Housing Authority
Over the last 25 years, we have worked with the Richmond Redevelopment and Housing Authority (RRHA). In that time, we’ve built a relationship based on mutual respect that has enabled us to help the RRHA develop heating and hot water solutions throughout various communities.
Frequent and Urgent Repairs
When they first contacted us, the Richmond Redevelopment and Housing Authority was running obsolete and barely functional equipment. Repairs were becoming more frequent and urgent. They needed a solution that would help them cut back on repair costs and minimize disruptions to their daily operations.
“80% of the time when we call, it’s a crisis. They are responsive and never shy away from anything. They know what we have and they’re able to fix it.”
– Richmond Redevelopment and Housing Authority
Replacing Outdated Equipment
When our team at Temperature Controlled Mechanical Services (TCMS) arrived, we immediately recognized how outdated the RRHA’s equipment was and saw that they needed to upgrade.
From the professional sales staff, to the dedication of our field personnel, we are committed to delivering you the best. We will always tell you up front what your cost will be to complete your job correctly, and we make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result.
Our plan was to transition RRHA to new, high-efficiency equipment that would be more reliable and reduce energy costs in the long term. Our recommendations included:
- Plumbing – Hydraulic piping for the heat systems.
- Pipe replacements – Corrosion created leaks and stoppages so we had to replace their piping system immediately.
- HVAC repairs – Rooftop units were barely functioning and in desperate need of repairs.
Staying Within Budget
The biggest challenge we faced was economical. As a public institution, the RRHA had limited funding. Staying within budget while acquiring the necessary equipment required us to pull a few strings and think outside the box.
“TCMS took care of all the most difficult stuff for us. They come and get stuff done. They step outside of the box.”
– Richmond Redevelopment and Housing Authority
Leveraging Our Network
In order to stay within budget and accomplish our goals, the TCMS team decided to look into some more economical solutions. After some offline talk with the RRHA, we came up with a solution to save $100,000’s of dollars on labor and equipment.
Tapping into our network and leveraging our relationships, we were able to find more economical options and acquire the equipment far below the market price.
Finding Practical Solutions
By working with TCMS, the RRHA was able to save countless man hours managing equipment and acquire the upgrades they needed at a reduced cost.
The relationship between TCMS and the RRHA has been a long and fruitful one. Over the past 25 years, we have continued to provide them with our services and always search for practical solutions to their problems.
“When the heating season comes, TCMS gets most of the difficult tasks. They are our go-to guys. They know our equipment better than anybody else. Many people don’t have to know how to work that stuff anymore.”